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Elements and Performance Criteria

1. Ensure clients receive services appropriate to their needs
   • Convene and attend relevant meetings to share information
   • Maintain effective working relationships with relevant agencies, service providers and professionals
   • Clarify and document different roles to be played by relevant agencies, service providers and professionals
   • Provide information and updates to relevant agencies, service providers and professionals on case management changes and progress
   • Provide clients with information about the roles of different services available to them in accordance with organisation and legal requirements
   • Make referrals as appropriate to meet the needs of children, young people and their families
2. Implement and review plan
   • Prioritise and undertake work to assure needs of clients are met within timeframe
   • Identify competing demands and work pressures and implement strategies to maintain a focus on the clients' needs
   • Routinely engage child, family and others to review case plan in a supervised context
   • Work within ethical and legislative guidelines

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role These include knowledge of Legislative requirements and provisions relevant to area of service delivery and delegated responsibility Accepted organisation procedures systems and practice for client assessment and allocation of services Accepted practices for delivery of services to particular clients Issues affecting particular client groups including risk factors vulnerability of child history of abuse parents perception of child parents personal characteristics social interaction relationships and spouse

Essential skills It is critical that the candidate demonstrate the ability to Develop and implement case plans through collaboration with key stakeholders which assess and address key risk factors in families and reduce risk to the childyoung person Demonstrate skills in case management and interagency work Develop collaborative relationships with child family and other key stakeholders Demonstrate understanding and use of case management tools Demonstrate knowledge and utilisation of therapeutic models In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role These include the ability to Demonstrate application of skills in high level interpersonal skills analysis and judgement risk management oral communication skills required to develop rapport with client oral communications skills may include listening asking questions providing encouragement language used may be English sign language or community language depending on client group Literacy competency required to fulfil the procedures of the organisationservice language used may be English or community language depending on serviceorganisation Effective use of relevant information technology in line with work health and safety WHS guidelines

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package
Critical aspects for assessment and evidence required to demonstrate this unit of competency	The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions Assessment must include a number of clients with complex needs
Access and equity considerations	All workers in community services should be aware of access equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities
Context of and specific resources for assessment	This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged Resource requirements for assessment include access to an appropriate workplace or an environment capable of accurately simulating the workplace for assessment purposes
Method of assessment	Assessment may include observations questioning or evidence gathered from the workplace

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Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Communication will include with:	People with disabilities or where English in not the first language People in particular communities Different age and gender groups
Information includes:	Risk factors, prior history, family strengths
Review procedures include:	Departmental reviews Court reviews Review of child family and other stakeholders
Reports include:	Verbal Written Completion of proformas Meeting reports

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